Safety and environment KPIs
The following KPIs underpin our strategic objective to be a responsible operator: (see Our strategy point 1)
RIDDOR accidents per 100 employees
The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)
is a statutory requirement for all companies and relates to a work place
incident which results in loss of work for over three days or a legally reportable
incident to the Health & Safety Executive. Monitoring this KPI helps us
to measure against our commitment to provide a safe working environment for
our employees. Our aim is to reduce the number of accidents each year. We were
pleased to report no employee fatalities this financial year. Group data is
broken down by bus, rail and aviation
services respectively.
Bus accidents* per million miles
The Board monitors the number of bus accidents which result in a notification
to a claims handler.Monitoring this KPI helps us to measure against our commitment
to provide a safe and positive travel experience for our passengers and helps
us to manage accident claim costs.Our aim is to reduce the number of accidents
each year.
- *Bus accidents which result in a notification to a claims handler.
SPADs per million miles
Across the rail industry train operating companies are legally required to report
Signals Passed at Danger (SPADs). Although every SPAD is treated as a serious
incident,most SPADs occur at low speed where braking distance has been misjudged
and the train is stopped by automatic warning systems and therefore the likelihood
of an accident is very low. Monitoring SPADs helps us to measure against
our commitment to provide a safe passenger service.Our aim each year is to
reduce the number of SPADs and the risk of any incident when a SPAD does
occur.
Environmental performance
We are committed to improving our energy efficency and to delivering high quality
services that provide attractive alternatives to car travel. We monitor the
carbon emissions from our core bus and rail operations per passenger journey.
See a breakdown of our bus
and rail emissions per passenger journey and the Group’s
total carbon
emissions.
- *Excludes data from our aviation services division. The conversion factors used are in accordance with ‘Guidelines to DEFRA’s Greenhouse Gas Conversion Factors for Company Reporting’ June 2008.
