Shareholder information

Shareholder enquiries
For additional copies of the Annual Report or further information about the Group, please contact the Company Secretary at:

National Express Group PLC
75 Davies Street
London
W1K5HT
Tel +44 (0)20 7529 2000
Fax +44 (0)20 7529 2100

Registrar
Administrative enquiries concerning shareholdings in National Express Group PLC, such as the loss of a share certificate, dividend payments or a change of address, should be directed, in the first instance, to the Registrar at Lloyds TSB Registrars Scotland, 117 Dundas Street, Edinburgh EH3 5ED. Correspondence should refer to National Express Group PLC and state clearly the registered name and address of the shareholder.

Shareholder electronic communications
Log on to www.shareview.co.uk if you would like to:

• check the balance of your shareholding
• register your e-mail address so that future shareholder information can be sent to you electronically
• submit your vote on-line prior to a general meeting

Payment of dividends to mandated accounts
Shareholders who do not currently have their dividends paid directly to a bank or building society account, and who wish to do so, should complete a mandate form obtainable from the Registrar, at the address shown above. Tax vouchers are sent to the shareholder's registered address under this arrangement unless requested otherwise.

Amalgamation of shareholdings
If you have received more than one copy of this Annual Report there may be multiple accounts in your name on the share register. To rectify this and save the Company unnecessary expenditure, please write to the Registrar, giving details of the accounts concerned and instructions as to how they should be amalgamated.

Stock Exchange listings
The Company's ordinary shares have been listed on the London Stock Exchange since 10 December 1992.