PDF downloads Complete Document (7,028 kb) Cover and index (289 kb) Financial and operating highlights (61 kb) What sort of business are we? (181 kb) What kind of a year have we had? - Chairman's statement (192 kb) What do the numbers mean? - Financial review (188 kb) What have we been doing and where? - Business review (191 kb) Where do we operate? (483 kb) What are our opportunities for growth? (478 kb) Where do we stand on PFIs? (2,517 kb) How do we run our business? (389 kb) How do we manage our responsibilities to stakeholders? (505 kb) How do we develop our people? (598 kb) Can a private sector company have a public service ethos? (616 kb) Annual accounts (370 kb) Consolidated Profit and Loss Account (50 kb) Consolidated Balance Sheet (49 kb) Company Balance Sheet (49 kb) Consolidated Cash Flow Statement (50 kb) Consolidated Statement of Total Recognised Gains and Losses (36 kb) Notes to the Accounts (240 kb) Investor and shareholder information (30 kb) Summary financial statement (308 kb) Back cover (156 kb)